Test Summary: An assessment aimed at measuring a candidate's proficiency regarding providing great customer service whilst generating sales.
Test Specifications:
- Test Name: Retail Sales and Service Test
- Job Level: Entry-Level Job
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding providing great customer service whilst generating sales.
- Estimated Testing Time: Screening 16 minutes, selection 29 minutes
- Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
- Influence, Independence, Reliability, Confidence and Optimism, and Achievement
- Conscientiousness, Persistence, Customer Focus, and Service Professionalism
- Retail Sales and service Effectiveness
DWS 0128
