Test Summary: An assessment aimed at measuring a candidate's proficiency regarding entry-level positions in a contact center environment, which require monitoring taking orders, interacting with customers, solve problems, and type information efficiently and accurately.
Test Specifications:
- Test Name: Contact Center Virtual Scenario Test
- Job Level: Entry-Level Jobs
- Test Publisher: SHL
- Uses: Assess a candidate's proficiency regarding entry-level positions in a contact center environment, which require monitoring taking orders, interacting with customers, solve problems, and type information efficiently and accurately
- Estimated Testing Time: 30 minutes (4 simulated calls)
- Test Format: Simulation
Abilities, Knowledge & Skills Measured:
- Data Entry Speed and Accuracy
- Tactful Problem Solving and Navigation
- Service Orientation
DWS 0128
