Contact Center -- Sales Agent Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding sales within a contact center setting (Test Versions available: Short Form and General)

Test Specifications:
  • Test Name: Contact Center -- Sales Agent Tests
  • Job Level: Entry-Level Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding technical support within a contact center setting.
  • Estimated Testing Time: 35 minutes (Short Form); 35 minutes screening, 40 minutes selection (General)
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
  • Tactful Problem Solving: Measuring candidate's problem solving skills
  • Working with Information: Measuring numerical and analytical reasoning
  • Persistence, Service Orientation, and Sales Focus
  • Data Entry Speed and Data Entry Accuracy
  • Multitasking Preferences, and Navigation