Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level clerical positions that engage with external or internal customers from a remote location (Versions of Tests Available: Short Form (One Sitting Unproctored) and General (Two-Sittings)).
Test Specifications:
- Test Name: Contact Center Agent (At Home) Tests (Short Form and General)
- Job Level (depending on test version): Entry Level Job
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding entry-level clerical positions that engage with external or internal customers from a remote location.
- Estimated Testing Time: 35 minutes (Short Form); 25 minutes Screening, and 35 minutes Selection (General).
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Contact Center Agent (At Home) Test- Short Form (One Sitting):
- Professional Potential, Data Entry Speed and Accuracy, Tactful Problem Solving, Service Orientation, Navigation, Contact Center Remote Work Potential, Multitasking Preferences
Contact Center Agent (At Home) Test- General (Two Sittings):
- Professional Potential, Data Entry Speed and Accuracy, Tactful Problem Solving, Service and Achievement Orientation, Navigation, Working with Information
DWS 0128
