Collections Scenario Test

Test Summary: An assessment aimed at measuring whether a candidate has the necessary skills and personality traits that are desired for the position of an agent in an inbound and outbound financial service center.

Test Specifications:
  • Test Name: Collections Scenario Test
  • Job Level: Call Center
  • Test Publisher: SHL
  • Uses: Assess the candidate's suitability for an inbound and outbound financial service center agent.
  • Estimated Testing Time: 20 minutes (4 calls)
  • Test Format: Call Center Scenario
Abilities, Knowledge & Skills Measured:
  • Ability to Manage Customer Relationships
  • Recover Debts

DWS 0128