Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level positions in which contact with internal or external customers is required (Versions of Tests Available: 4.5 Proctored, One Sitting Proctored, One Sitting Unproctored, and Two Sittings).
Test Specifications:
- Test Name: Clerical with Customer Service Tests
- Job Level (depending on test version): Entry-Level Jobs
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding entry-level positions in which contact with internal or external customers is required
- Estimated Testing Time: 48 minutes (4.5 Proctored); 45 minutes (One Sitting Proctored); 40 minutes (One Sitting Unproctored); 20 minutes Screening, 50 minutes Selection (Two-Sittings)
- Test Format: Multiple Choice
Abilities, Knowledge & Skills Measured (Depending on Test Version):
- Basic Computer Literacy, Data Entry Skills
- Achievement Orientation, Conscientiousness, Dependability
- Working with Information, Perceptual Speed and Accuracy, Retention
