Test Summary: Assessments aimed at measuring a candidate's proficiency regarding fundamental problems that may arise among end-users whilst using office software and/or hardware, and the candidate's ability of solving them (Test Versions General Help Desk and Microsoft Help Desk).
Test Specifications:
- Test Name: Technical Help Desk Tests
- Job Level (depending on test version): Help Desk Tehcnician/Professional
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding fundamental problems that may arise among end-users whilst using office software and/or hardware
- Estimated Testing Time: 28 minutes (90 minutes allowed)
- Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Technical Help Desk (General) Test:
- Computer Systems, User problems, Software, Hardware, and PC Terminology
- Help Desk Operation, Troubleshooting Process, Networking, Security
- Configuring PC Peripherals
Technical Help Desk (Microsoft) Test:
- Common Office and Groupware Applications, Internet Access, and Networking
- Data Protection, Office Suite, Printing, and Operating System Problems
DWS 0128
