Test Summary: Assessments aimed at measuring a candidate's proficiency regarding interacting with customers either on the phone or in person (Versions of Tests Available: Short Form (One Sitting Unproctored) and General (Two-Sittings)).
Test Specifications:
- Test Name: Customer Service Tests (Short Form and General)
- Job Level (depending on test version): Entry-Level Job
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding interacting with customers either on the phone or in person
- Estimated Testing Time: 42 minutes (Short Form); 18 minutes Screening, and 36 minutes Selection (General).
- Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Customer Service Test- Short Form (One Sitting):
- Conscientiousness, Drive For Success, Service Professionalism, Composure, Customer Focus, Following Instructions
Customer Service Test - General (Two Sittings):
- Conscientiousness, Goal Orientation, Drive For Success, Service Professionalism, Composure, Customer Focus, Following Instructions and Multitasking Preferences
DWS 0128
