Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level positions which require customer service and sales in a contact center setting (Versions of Tests Available: Short Form (One Sitting) and General (Two-Sittings)).
Test Specifications:
- Test Name: Contact Center -- Service and Sales Agent Tests (Short Form and General)
- Job Level: Entry-Level Job
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding entry-level positions which require customer service and sales in a contact center setting
- Estimated Testing Time: 40 minutes (Short Form); 35 minutes Screening, and 45 minutes Selection (General).
- Test Format: Simulation, Multiple-choice, Dynamic
Abilities, Knowledge & Skills Measured (Depending on Test Version):
- Navigation, Tactful Problem Solving, Persistence,
- Service Orientation, Contact Center Retention, Customer and Sales Focus
- Data Entry Speed and Accuracy, Working with Information
- Multitasking Preferences
DWS 0128
