Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level collections positions in an inbound or outbound call center environment, which require monitoring overdue accounts (Versions of Tests Available: 4.5 Proctored, One Sitting Proctored, One Sitting Unproctored, and Two Sittings).
Test Specifications:
- Test Name: Collections Tests
- Job Level (depending on test version): Entry-Level Jobs
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding entry-level collections positions in an inbound or outbound call center environment, which require monitoring overdue accounts
- Estimated Testing Time: 48 minutes (4.5 Proctored); 45 minutes (One Sitting Proctored); 30 minutes (One Sitting Unproctored); 25 minutes Screening, 40 minutes Selection (Two-Sittings)
- Test Format: Multiple Choice
Abilities, Knowledge & Skills Measured (Depending on Test Version):
- Customer and Sales Focus, Call Center Skills, Customer Service Potential
- Working with Information, Persistence and Playfulness
- Achievement orientation
DWS 0128
